Data protection and confidentiality policy
Sharon Dyke Hypnotherapy ('we', 'I' 'my' 'our') will not disclose users' information to third parties unless legally bound to do, for example there is an identified risk to the client and/or others. I will process your personal data for the purposes of maintaining my client list and contacting you in future. Data collected by this site is used to:
- Contact you in response to an enquiry
- Administer and enhance my web site and service
It is my policy not to transfer data to any other organisation, other than duly appointed agents, e.g. goods delivery companies, who are carefully vetted.
If you would prefer that we cease to send you further information about Sharon Dyke Hypnotherapy, simply send an email to firstname.lastname@example.org or write to:
Sharon Dyke Hypnotherapy
59 Priorswood Road
Clear cancellation policy
I'm sure you will appreciate my service is in great demand and currently I hold a waiting list for appointments. With this in mind, the following cancellation policy applies:
A minimum of 48 hours notice is required for rescheduling or cancelling sessions to enable me to offer the appointment to another client.
All cancellations should be made verbally via telephone, regrettably email or text messages cannot be accepted.
Same day cancellation, forgotten or missed appointments will be charged in full.
If this policy is not adhered to, you risk being charged for the full session.
When accessing our Website, we will learn certain information about you during your visit.
Similar to other commercial websites, our website utilises a standard technology called "cookies" and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our web site, your IP address.
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping basket. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
We also employ analytical cookies in order to provide meaningful reports about our site visitors. These cookies allow us to recognise and count the number of visitors and see how visitors move around the site. This information helps us to improve the way our website works. However, these cookies do not collect personal data about you.
Some of the following cookies may be used for analytical purposes:
__utma Google Analytics to monitor traffic levels, search queries and visits to this website
__utmb Google Analytics stores IP address anonymously on its servers and neither Donkey World Ltd or Google associate your IP address with any personally identifiable information
__utmc Google Analytics to determine whether you are a return visitor to this site, and to track the pages that you visit during your session
__utmz Google Analytics stores the type of referral used by the visitor to reach this site
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the web pages you request) can be sent to you.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.
We will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.
We may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.
For site security purposes and to ensure that this service remains available to all users, we use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
Safeguarding children and vulnerable adults policy
Whilst we are happy to work with children from 8 years old and up wards there are some protective conditions in place. Children are not eligible to use our web site and we ask that minors (under the age of 16) do not submit any personal information to us. If you are a minor, you can use this site only in conjunction with permission and guidance from your parents or guardians. Any consultations must be carried out with a parent or guardian present and any subsequent sessions will be conducted with the parent or guardian on the premises. I have an up to date enhanced DBS certificate.
Most complaints can be sorted out at once by discussing them with the therapist so we ask that you do this, although we realise that in some circumstances you might prefer to contact the CNHC straight away.
You have to complain in writing using the complaint form on the CNHCs website, www.chnc.org.uk.If this is a problem you can ask someone to fill it in for you. Or you can contact the CNHC by phoning 020 3668 0406 and they will do their best to arrange for someone to help you.
How Do We Protect Your Information and Secure Information Transmissions?
Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
If you have any questions regarding this policy, or your dealings with our website, please contact us: